Feedback, Complaints and Incident Reports
Adelaide disability care genuinely welcomes and encourages all people using its platform to provide feedback, complaints and suggestions. They are all valued and will help us to develop a better platform to meet customer needs and deliver positive outcomes.
Adelaide disability care Customer Service Charter represents our vision and values and sets out what NDIS participants can expect from our Adelaide disability care when choosing our organisation to provide care workers.
Giving feedback and making complaints to Adelaide disability care
You can give feedback or make a complaint to Adelaide disability care by:
All complaints will be investigated by the team and appropriate action taken in accordance with our Complaints policy which is available here
External complaints process:
If you are not satisfied or do not want to talk to Adelaide disability care about your complaint, please contact the organisation, relevant to you, listed below.
You may get support from family, a friend or an independent advocate to support you in making a complaint to any of the below organizations.
NDIS Participants:
A complaint can be made to the NDIS National Quality and Safeguards Commission by:
- Phoning 1800 035 544 or TTY 133 677
- If you speak a language other than English, you can contact the NDIS Commission through the Translating and Interpreter Service (TIS) on 131450
- National Relay Service and ask for 1800 035 544
- Completing a complaint contact form which can be downloaded using this link: https://www.ndiscommission.gov.au/participants/complaints
Feedback, Complaints and Incident Reports
Adelaide disability care genuinely welcomes and encourages all people using its platform to provide feedback, complaints and suggestions. They are all valued and will help us to develop a better platform to meet customer needs and deliver positive outcomes.
Adelaide disability care Customer Service Charter represents our vision and values and sets out what NDIS participants can expect from our Adelaide disability care when choosing our organisation to provide care workers.
Giving feedback and making complaints to Adelaide disability care
You can give feedback or make a complaint to Adelaide disability care by:
All complaints will be investigated by the team and appropriate action taken in accordance with our Complaints policy which is available here
External complaints process:
If you are not satisfied or do not want to talk to Adelaide disability care about your complaint, please contact the organisation, relevant to you, listed below.
You may get support from family, a friend or an independent advocate to support you in making a complaint to any of the below organizations.
NDIS Participants:
A complaint can be made to the NDIS National Quality and Safeguards Commission by: