Effective Date: 01/02/2024
At Adelaide Disability Care (ADC), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.
- Collection of Personal Information
We collect personal information necessary to provide our services effectively, comply with legal obligations, and maintain our commitment to exceptional care. This may include:
Contact Details: Name, address, email address, and phone number.
Health Information: Details of medical history, disabilities, and support needs (with consent).
Financial Information: Payment details or funding information (e.g., NDIS plans).
Employment or Staff Information: For team members, including qualifications and background checks.
Website Usage Data: Information collected via cookies or analytics tools to improve user experience.
- Use of Personal Information
We use the information collected to:
Provide personalized care and services to our clients.
Fulfill contractual obligations, including NDIS services.
Respond to inquiries, feedback, or complaints.
Meet legal and regulatory requirements.
Improve our services and website functionality.
- Disclosure of Personal Information
We do not share your personal information with third parties unless:
It is necessary to provide services (e.g., sharing with allied health professionals or NDIS providers).
Required by law or regulation.
You have provided explicit consent.
All third parties with whom we share information are required to protect your data in accordance with Australian privacy laws.
- Storage and Security
We take reasonable steps to ensure your personal information is stored securely and protected against unauthorized access, misuse, or loss. This includes:
Secure digital storage systems.
Access control measures for sensitive data.
Regular audits of our data protection practices.
- Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us at info@adelaidedisabilitycare.com.au or call (08) 8151 0976.
- Website Cookies and Analytics
Our website may use cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.
- Complaints
If you believe we have breached your privacy, you can submit a complaint by contacting us via email or phone. We will investigate and respond promptly in accordance with our complaint resolution procedures.
- Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legislation or our practices. Any updates will be published on our website.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Adelaide Disability Care
1013 North East Road, Ridgehaven SA 5097
Phone: (08) 8151 0976
Email: info@adelaidedisabilitycare.com.au
This Privacy Policy reflects our dedication to upholding your privacy and maintaining trust in the services we provide.
Effective Date: 01/02/2024
At Adelaide Disability Care (ADC), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.
We collect personal information necessary to provide our services effectively, comply with legal obligations, and maintain our commitment to exceptional care. This may include:
Contact Details: Name, address, email address, and phone number.
Health Information: Details of medical history, disabilities, and support needs (with consent).
Financial Information: Payment details or funding information (e.g., NDIS plans).
Employment or Staff Information: For team members, including qualifications and background checks.
Website Usage Data: Information collected via cookies or analytics tools to improve user experience.
We use the information collected to:
Provide personalized care and services to our clients.
Fulfill contractual obligations, including NDIS services.
Respond to inquiries, feedback, or complaints.
Meet legal and regulatory requirements.
Improve our services and website functionality.
We do not share your personal information with third parties unless:
It is necessary to provide services (e.g., sharing with allied health professionals or NDIS providers).
Required by law or regulation.
You have provided explicit consent.
All third parties with whom we share information are required to protect your data in accordance with Australian privacy laws.
We take reasonable steps to ensure your personal information is stored securely and protected against unauthorized access, misuse, or loss. This includes:
Secure digital storage systems.
Access control measures for sensitive data.
Regular audits of our data protection practices.
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us at info@adelaidedisabilitycare.com.au or call (08) 8151 0976.
Our website may use cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.
If you believe we have breached your privacy, you can submit a complaint by contacting us via email or phone. We will investigate and respond promptly in accordance with our complaint resolution procedures.
This Privacy Policy may be updated periodically to reflect changes in legislation or our practices. Any updates will be published on our website.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Adelaide Disability Care
1013 North East Road, Ridgehaven SA 5097
Phone: (08) 8151 0976
Email: info@adelaidedisabilitycare.com.au
This Privacy Policy reflects our dedication to upholding your privacy and maintaining trust in the services we provide.